Your Rights as a Health Home Member

If you have a problem with your ICS health home program services, we want to hear from you. We have always believed that listening to our members helps to improve the care we offer and do the very best job possible for you.

If you are dissatisfied with the care coordination you receive as an ICS member, please call us at 1.877.ICS.2525 and say that you wish to file a complaint. We will investigate and get back to you with our findings.

You also have rights as a member of ICS or any other health home program, including the right to a fair hearing. Information about your rights and the fair hearing process is available here.

Additional Rights and How to Get Help

As an organization dedicated to the independence of people with disabilities, we want you to know how to assert your rights and be aware of the many ways available for you to get help. Learn more here.