Dealing with Discrimination
New York City has one of the strongest anti-discrimination laws in the nation. If you believe you have been discriminated against because of a disability, your gender, race or other reason, you can get help by contacting the New York City Commission on Human Rights. For more information, read Regina Estela’s column, here. Regina is ICS Executive Vice President and a Commissioner on the Human Rights Commission.
Protecting Your Long-term Managed Care Services
If you previously received managed long-term care services, such as homecare, from ICS, you have the same rights under your new plan as you had under ICS. That includes the right to appeal decisions that you disagree with.
Your new plan may not be as familiar with your care needs as much as ICS was. They may need your help in showing them what your needs are. One way to do this is to communicate with them if you feel they are getting your care wrong. If you are an ICS Health Home member, you can also ask your ICS care navigator for help communicating with your managed care plan.
Pay Attention to Your Service Plan
As a member of a managed long-term care plan, you have a Person Centered Service Plan (PCSP). The PCSP shows you all of the health care services and supplies that your long-term care plan is authorizing for you. It should specifically show the amount and duration of each authorized service, including home care.
Any time your service plan changes or is reviewed, it is very important for you to read it carefully and make sure that you agree with it. It’s also a very good idea to compare your new service plan to the one you currently have in order to see if there are any changes.
This document has more information about your service plan and how to appeal any change you may disagree with.
This document will provide you with additional information about what you can do if you are dissatisfied with the services or supplies your managed long-term care plan provides.
Getting Help from ICS
If you are an ICS member Health Home member you can always ask your ICS care navigator for help addressing any problems that may affect your health and well-being.