ICS uses a risk stratification tool we created to identify those members who are at the greatest risk for poor health outcomes and the resources we can put in place to prevent or mitigate harm. We use the data we gather at both the aggregate and individual level. For example, aggregate data allows us to see the most common diagnosis among our members and develop programs to meet the needs of those groups. Individual data helps us determine which members are at greatest risk and intervene to avoid or minimize those risks.

We believe that the empowerment and participation of our members makes ICS unique. Since our founding, ICS has been a collaboration between members and staff. Our members are the primary decision-makers regarding their care.

We also recognize and encourage our members’ ability and desire to advocate for themselves. We have found that while some people with disabilities are too medically frail or face other barriers to advocating on their own behalf, many others are not only capable, but are eager to do so. Many ICS members engage directly with the policies that shape the services and conditions they need to be healthy and independent, and we become their partners in those efforts.