Our mailing addresses:
- ICS Brooklyn Office and Member Center
25 Elm Place, 5th Floor
(between Livingston Street and Fulton Mall)
Brooklyn, NY 11201
- ICS Bronx Office and Member Center
400 East Fordham Road, 10th Floor
Bronx, NY 10458
How to reach us
To reach any office of Independence Care System please call 1.877.ICS.2525.
If you have a hearing or speech disability and would like to contact ICS through the TTY, please call 711.
To request more information, please call 1.877.ICS.2525 or use our web form here.
To receive our email newsletter, The ICS Snapshot, click here.
For Media Inquiries:
Please contact Loreen Loonie, Senior Vice President, Marketing & Communications, at 1.212.584.2548 or email Loreen.loonie@icsny.org.
For Former ICS MLTC Providers
If you are a former provider to the ICS MLTC needing to follow up on a claim, you can access the PPI provider portal here.
You can also call the PPI Provider Claims Customer Service phone line toll free to speak with a live representative from 9 am to 5 pm EST, Monday through Friday. That number is 1.877.585.1131.