Independence Care System
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Our mailing addresses:

  • ICS Brooklyn Office and Member Center

25 Elm Place, 5th Floor

(between Livingston Street and Fulton Mall)

Brooklyn, NY 11201

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  • ICS Bronx Office and Member Center

400 East Fordham Road, 10th Floor

Bronx, NY 10458

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How to reach us

To reach any office of Independence Care System please call 1.877.ICS.2525.

If you have a hearing or speech disability and would like to contact ICS through the TTY, please call 711.

To request more information, please call 1.877.ICS.2525 or use our web form here.

To receive our email newsletter, The ICS Snapshot, click here.


For Media Inquiries:

Please contact Loreen Loonie, Senior Vice President, Marketing & Communications, at 1.212.584.2548 or email Loreen.loonie@icsny.org.


For Former ICS MLTC Providers

If you are a former provider to the ICS MLTC needing to follow up on a claim, you can call the PPI Provider Claims Customer Service phone line toll-free to speak with a live representative from 9 am to 5 pm EST, Monday through Friday. That number is 1.877.585.1131.

Health Home Services
Disability Expert Services
The ICS Community

Independence Care System is a 501(c)(3) nonprofit organization registered in the United States under EIN number 13-3964284.

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